Below is a copy of your request, including any user/staff responses:

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REQUEST 10642
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STATUS....: HOLD
LOGGED....: 1-8-2005-2:01
SUBJECT...: Server still unavailable

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Hello!

My page is completely unavailable since at least 7 hours. Can you please tell me how long the move will take? Additionally I can't access any mailaccount.
Please advise!
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:: RESPONSE 16 (2-8-2005-12:20)
Hello,

As you are aware of that we were in the process of moving all sites data form our all servers to new data center, so there can be some problems to your sites due to dns changes or other sites configurations , so we are in the process of fixing all those problems.

Please co operate with us and give us some time , we will update you soon.

Thanks for the patience.

All the best,
Sangita Chaudhari
Technical Support
support@24hostingnow.com
http://www.24hostingnow.com
*Proudly serving you 24 hours a day

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:: RESPONSE Oliver Hoeglinger (2-8-2005-02:18) I just wanted do ask if anything went wrong since you told us that there will be no significant downtime.
I can't receive mail for over a day now and the SQL Databases are over a year old.
Do you restore them later?
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:: RESPONSE Oliver Hoeglinger (2-8-2005-11:25) Could you please give me an update?!
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:: RESPONSE 18 (2-8-2005-6:57)

Hello,

We have mostly completed our process of migrating your site to the new server. Your site is up and working fine at our end and in case you are still facing any problem then please contact us back.

Please feel free to contact us back if you need further assistance .

All the best,
Amol More
Technical Support
support@24hostingnow.com
http://www.24hostingnow.com
*Proudly serving you 24 hours a day
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:: RESPONSE Oliver Hoeglinger (3-8-2005-12:46)
I'm not sure what you are trying to say, but when I try to open my page it doesn't load. As I wanted to check via cPanel I received the following error: "Sorry for the inconvience!
The root partition on this server is running out of disk space. Cpanel operation has been temporarily suspended to prevent something bad from happening. Please ask your system admin to remove any files not in use on that partition."

Please get this fixed! The page is offline for over 2 days now, that's not very professional IMHO....
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:: RESPONSE Oliver Hoeglinger (3-8-2005-12:57)
Additionally the phpb1 SQL DB has a size of 1.9 MB and is over a year old. The actual DB should be about 50MB "gzipped" and 95 MB uncompressed.
My mailaccounts are not working as they should, there is an old password activated which I changed months ago and some (well, MOST) of my accounts are entirely missing.
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:: RESPONSE Oliver Hoeglinger (3-8-2005-01:23)
Another problem... when I try to open the webmail via Squirrelmail (which I used usually) I get this:
"Warning: main(../config/config.php): failed to open stream: No such file or directory in /usr/local/cpanel/base/3rdparty/squirrelmail/functions/global.php on line 18

Fatal error: main(): Failed opening required '../config/config.php' (include_path='/usr/local/cpanel/3rdparty/lib/php/:.') in /usr/local/cpanel/base/3rdparty/squirrelmail/functions/global.php on line 18"
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:: RESPONSE Oliver Hoeglinger (3-8-2005-06:33)
Could you PLEASE update me on the status? Now the apache service is not running. Furthermore there is still no change with the other problems I have since the move was "completed"...
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:: RESPONSE Oliver Hoeglinger (3-8-2005-12:19)
Another 6 hours passed and absolutely no change.
I'm just downloading a fullbackup from the old server (69.72.137.162) where still all data is up (including mail, sql, files, and so on)....

Why aren't you at least able to tell me what went wrong and what you are going to do about it?
This downtime is beyond good and evil and what's really bugging me is the fact that no one seems to be willing to respond...
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:: RESPONSE Oliver Hoeglinger (3-8-2005-1:38)
I have just uploaded the last correct and complete Fullbackup to the new server. Maybe you could restore it.
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:: RESPONSE Oliver Hoeglinger (4-8-2005-12:52)
I DEMAND AN UPDATE ON THE SITUATION!!! There has nothing changed since the last time I added something to this ticket (11 hours ago).
Are you ignoring me now?
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:: RESPONSE 24 (4-8-2005-05:44)
Hello Oliver,

The domain seems to be working fine, please let me know if you have any further questions.

Thank you,

Support Team
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:: RESPONSE Oliver Hoeglinger (4-8-2005-05:47)
I'm getting a little agitated....
Why on earth is nobody telling me what went wrong or at least how long this unacceptable situation is going to last?
I know that problems can happen, but the "info" mails you were sending out didn't help at all and my page is not working properly for over 3 days now!
It's an easy question: What are you doing to solve this and how long will it take. It surely can't be too much to ask for a short "non blahblah" information about the current situation. I don't want to hear "Your site is up and working fine at our end and in case you are still facing any problem then please contact us back." I want the problem solved.
If I can download a complete backup from the old server, I have to ask myself why you can't.
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:: RESPONSE Oliver Hoeglinger (4-8-2005-05:53)
Addition: The domain may be up fine, but the DATA is still missing.
If you would be so kind as to read all my additions to this ticket you would know what the problem is that I have at the moment.
I miss quite a few mailaccounts. I miss about 100MB of SQL Database. I miss an FTP account. I miss 2-3 mail forwarders. And so on.
I have uploaded an the file of an actual fullbackup yesterday which seems to be gone now, especially since I don't see ANY files when I use the File Manager on my cpanel.
So frankly there's nothing working fine.
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:: RESPONSE Oliver Hoeglinger (4-8-2005-06:26)
If you need the fullbackup I can upload it somewhere...
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:: RESPONSE Oliver Hoeglinger (4-8-2005-07:26)
What is keeping you from restoring this backup? I can't tell anyone how fed up I am with this!
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:: RESPONSE Oliver Hoeglinger (4-8-2005-08:30)
Could someone please respond now! I want my page up and running as it did 4 days ago. I've been put off by you long enough I think.
And DON'T tell me that my site is running fine until it is restored to the state it was in 4 days ago.
You can't be serious telling me that a backup from the 28th of April 2004 is the best you can restore.
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:: RESPONSE Oliver Hoeglinger (4-8-2005-11:37)
HEY!!!

FOR THE LOVE OF GOD: FIX THAT PROBLEM OR TELL ME AT LEAST HOW I CAN HELP GETTING MY SITE GOING AGAIN.
I AM SO INCREDIBLY ANGRY THAT I FEAR TO EXPLODE EVERY SECOND!
IGNORING ME DOESN'T MAKE ME FEEL ANY BETTER, I CAN ASSURE YOU OF THAT!
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:: RESPONSE 24 (4-8-2005-12:46)
Hello Oliver,

I am extremely sorry for the inconvience caused. I can understand your frustration. Our techs are working on your issue. I will personally see to it that your issue is resolved as soon as possible. Please be rest assured that your issue will be fixed . I will update you with the status.

Thank you for your patience.

Support Team,

Technical Support
support@24hostingnow.com
http://www.24hostingnow.com
*Proudly serving you 24 hours a day
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:: RESPONSE Oliver Hoeglinger (4-8-2005-3:35)
Just out of curiousity... why don't you simply switch back to the old server at 69.72.137.162 until you get the new one fixed?
Another 4 hours have passed and absolutely nothing has changed. The load on the new server is skyhigh and I am still missing my data.
The FTP service seems to be faulty since I can't see sh... when I log on with my FTP client.
Additionally I still want to know what the problem is. I guess I'll go looking for another host meanwhile.
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:: RESPONSE Oliver Hoeglinger (5-8-2005-01:28)
ANOTHER 10 HOURS PASSED WITH NO CHANGE.

I really don't want to switch to another hosting service, but if I don't see my site up and running as it is supposed to within the next 24 hours I'm going to take the necessary steps.
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:: RESPONSE Oliver Hoeglinger (5-8-2005-07:46)
Disappointment... that's all that I feel at the moment.

*Proudly serving you 24 hours a day? Seems like you're mocking me with that sentence...
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